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INTERACTIVE HOTEL COMMUNICATION (IHC)
Hotel guests have a lot of questions.
Mostly the same and a concierge spends a lot of his time to answer this questions. Planconsult developed with the Management of the Fairmont Queen Elizabeth in Montreal a Touch Screen based system to unburden the concierge and the front desk from this questions. The system informs and communicates 24/7. Airport check ins, Restaurant reservations, Museum tickets and much, much more can be done by guests interactive without any assistance. The success is remarkable. The system is month for month frequented a few 1.000 times , as our statistics confirm and a big runner in the Hotel's communication efforts. (2012) |
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