​MONTREAL

INTERACTIVE HOTEL  COMMUNICATION (IHC)

Hotel guests have a lot of questions.
Mostly the same and a concierge spends a lot of his time to answer this questions.

​Planconsult developed with the Management of the Fairmont Queen Elizabeth in Montreal  a Touch Screen
based system to unburden the concierge and the front desk from this questions.

The system informs and communicates 24/7.

Airport check ins, Restaurant reservations, Museum tickets and much, much more can be done by guests interactive without any assistance.

The success is remarkable.
The system is month for month frequented a few 1.000 times , as our statistics confirm
​and a big runner in the Hotel's communication efforts.   (2012)
 

All these information blocks and more are 24/7 available for the Fairmont Queen Elizabeth Hotel guests.